Delivery
Digital Resources
If your purchase is available as an 'Instant Download' and you choose this format, your resources will be available for download immediately after checkout within your mytutor2u account. If you do not already have an account, you will create one as part of the checkout process.
Printed Resources
If your purchase is available as a 'Printed Resource', tutor2u uses DPD to deliver your resources.
In most cases, it will arrive the following day (if ordered before 3pm), but at busy times can take up to 3 working days. You will receive tracking information usually via email to track your parcel(s).
The office is open Monday to Friday, so any orders placed after 3pm on a Friday or at the weekend, will not be shipped until the following Monday.
Returns Policy
Due to the nature of our digital resources, we do not normally offer any
refunds for materials purchased from us. Our materials are not sold with
digital rights protection - you are able to use them straightaway without
password protection.
Each of our learning resources has a sample, extract, preview or
detailed description supplied which clearly describes the content and
purpose of each item. This gives you - the customer - a clear understanding
of what you are purchasing.
Digital Resources
Due to immediate access of digital resources, no refunds will be offered.
Printed Resources
If you are unhappy with the content of your tutor2u resources, please let
us know why and we will do all that is reasonable to meet your
requirements.
If you have received damaged merchandise then we will ship another free of charge.
We will endeavour to arrange the appropriate refund or return within 7
working days of the matter being notified to our office.
To contact the tutor2u office about your transaction, please email support@tutor2u.net or call the office
on 01937 848885.
This returns policy does not affect your statutory rights.
