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Information Gaps

Information gaps exist when either the buyer or seller does not have access to the information needed for them to make a fully-informed decision. For example, risks from using tanning salons, the complexity of pension schemes, uncertain quality of second hand products and knowledge of the nutritional content of foods and drinks.

Here are some examples of when consumers may face information failures when making buying decisions:

  • Lack of information: Consumers may not have all the information they need to make an informed decision about a purchase. This could be because the information is not available, or because it is too complex or difficult to understand.
  • Misleading information: Consumers may be given misleading information about a product or service. This could be done intentionally by the seller, or unintentionally due to a lack of knowledge or understanding.
  • Hidden information: Consumers may not be aware of all the costs associated with a purchase. This could include hidden fees, taxes, or other charges.
  • Unreliable information: Consumers may be given information that is not accurate or up-to-date. This could be because the information is outdated, or because it was not obtained from a reliable source.

Information failures can lead to consumers making poor buying decisions. This could result in them spending more money than they need to, or buying a product or service that is not right for them. In some cases, information failures can even lead to consumers being harmed.

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