Topic Videos
Quality Management - Costs of Poor Quality
- Level:
- AS, A-Level
- Board:
- AQA, Edexcel, OCR, IB, Eduqas, WJEC
Last updated 22 Mar 2021
As this short video explains, the costs for a business of poor quality go beyond just having to repair, replace or refund goods and services that do not meet customer needs and expectations.
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