The importance of ICT and electronic banking services

Many AS Business candidates are asked about this question, and perhaps one of the most helpful ways of looking at this topic is seeing what happens when things go wrong. The latest headache was a short disruption only this week at RBS, and is covered by the BBC and The Guardian.

This is all part of the on-going woes at RBS, coming only a year after a more serious IT failure that encouraged me to blog about how a Bank computer glitch gives an insight into contingency planning and the importance of cash flow.