Q&A - What is promotion?

It is no longer enough for a business to have great products. Lots of businesses have those too. Customers need to know about a great product and be persuaded to buy. That is the role of promotion.

Promotion is all about communication. Why because promotion is the way in a business makes its products known to the customers, both current and potential.

The main aim of promotion is to ensure that customers are aware of the existence and positioning of products. Promotion is also used to persuade customers that the product is better than competing products and to remind customers about why they may want to buy.

It is a common mistake to believe that promotion by business is all about advertising. It isn’t. There are a variety of approaches that a business can take to get their message across to customers, although advertising is certainly an important one.

It is important to understand that a business will use more than one method of promotion. The variety of promotional methods used is referred to as the promotional mix.

Which promotional methods are used depends on several factors:

Stage in the life cycle - e.g. advertising is important at the launch stage
Nature of the product - how much information is required by customers before they buy
Competition - what are rivals doing?
Marketing budget - how much can the firm afford?
Marketing strategy - other elements of the mix (price, product, place etc)
Target market - appropriate ways to reach the target market

The main methods of promotion are:

• Advertising
• Public relations & sponsorship
• Personal selling
• Direct marketing
• Sales promotion