Customer Service | Should Online Retailers Ban Certain Customers?
Persistent complaints. Regular returns. No wonder some online retailers don't want the custom of some people!
International Business | Domino's Withdraws from the Home of Pizza
It's all over for Domino's Pizza in Italy.
Receivables in Action | Energy Suppliers Face Growing Amounts Owed by UK Households
The UK's energy suppliers face a growing issue of amounts owed to them by household customers - and that's before the impending energy price rises which look set to push households further into debt.
Economic Environment | Businesses Facing Rising Wage Costs In Part Due to Shortages of Older Workers
A curious feature of the UK labour market is one factor that is driving up wage and salary costs in many businesses. Huge numbers of older workers have decided to retire early.
Inventory Management | New Stock System Problems Leave Customers Waiting for Their Summer Read
The challenges of implementing new inventory management and e-commerce systems are on display here with news that Waterstones has a large backlog of unfulfilled book orders.
This 7-minute video from the superb FT business team has it all! What a great way to illustrate concepts such as product innovation, market segmentation, research & development and more!
A cracking example here of crowdfunding as a source of finance for a struggling small business.
20% of the UK's nightclubs have closed their doors for the last time since March 2020. Which leaves just over 1,100 venues still trading.
Business Objectives and Social Responsibility | Can A Business Make Too Much Profit Whilst Customers Suffer Financially?
Rising energy costs are a huge concern for households, but a key driver in helping businesses like BP report record profits.
How Removing Best Before Dates is Helping Supermarkets and Their Customers Cut Food Waste
Waitrose is joining competitor supermarkets in removing best-before dates from a range of fresh food.
PESTLE in Action | Competition Regulators Force JD Sports to Sell Footasylum at a Loss
A topical example here of how regulation is forcing a business to reverse an attempt at external growth.
PED in Action | Inflation Hits the Humble Cheeseburger
Now price inflation has hit the McDonald's cheeseburger! What will happen to demand?
A fascinating analysis of sales data from key locations for Pret A Manger gives us insights into how the food-on-the go market is impacted by location as it tries to recover from the pandemic and...
A Prime Example of Price Elasticity of Demand
What will happen to the quantity demanded of Amazon Prime subscriptions in the UK after Amazon announced an increase in price?
Want the latest 2022/23,over-priced kit for your favourite Premier League or Championship team? You might have to wait.
Why Businesses Fail | A Perfect Storm For UK Restaurants Is Forcing More to Close their Doors
1,406 restaurants closed in the UK during the 12 months to May 2022, a 64% increase on the previous year.
According to new research, 26% of people in the UK aged between 16-24 are fully teetotal.
Growing Market Share by Rewarding Existing Customers | McDonalds UK to Roll out Loyalty Scheme After Successful Trial
A good example here of how a successful marketing trial of a customer loyalty scheme is leading to a wider UK-wide rollout.
Temperatures and tempers are rising. So, what better sound is there than the jingle of the ice-cream van as it turns the corner - and a queue of eager customers lines up.
Income Elasticity of Demand | Falling Disposable Incomes Are Making More People Cancel their Media Streaming Subscriptions
The increasing pressure of rising energy and food prices is cutting into disposable incomes, and it looks like demand for media streaming services is sensitive to these changes.