Managing Director Does the Trolley Service

David Horne, Managing Director of Virgin Trains was spotted doing the trolley service this afternoon. A good example to use of senior management experiencing a little of life at the coal face.

I remember talking to the Founder and CEO of AirAsia Tony Fernandes who said that in the early years he did one day a month handling the baggage to remind him of the physical and logistical challenges of running an airline. Of course, Undercover Boss has been a big success as a TV concept both here and in the United States.

From senior executives to students on work experience - there has been a big media frenzy this week about the success of Eddie, a 15 year old intern who was given the control of the social media for Southern Rail and showed seasoned professionals how to handle the questions of customers with aplomb!