Lean manufacturing - BBC In Business

Peter Day’s superb In Business radio programme has what promises to be a really useful feature on applying the ideas and philosophy of lean manufacturing into the service industries that now dominate the economy. Well worth recording for AS & A2 students.

From Peter Day’s introduction to the programme:

Lean Manufacturing - if your normal experience of customer service is the sound of a machine putting you on hold you may want to listen to this edition of In Business. Peter Day talks with people who think there is a better, leaner way learning from decades of experience of the Toyota way of making cars. It’s called Lean Manufacturing and it could be the way to put the customer at heart of the service industry.

I recommend signing up for the In Business podcast, which will feature this programme:

http://www.bbc.co.uk/radio/podcasts/worldbiz/

More details about the programme, including a link to listen to the latest and previous edition here;