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Customer service lessons from a taxi driver

Jim Riley

13th July 2010

This six minute video from Scott McKain provides a typically American though still hugely useful insight into how exceptional customer service can build customer loyalty.

Well worth showing to your students to see how they respond! Taxi Terry really does exist (www.taxiterry.com).

Jim Riley

Jim co-founded tutor2u alongside his twin brother Geoff! Jim is a well-known Business writer and presenter as well as being one of the UK's leading educational technology entrepreneurs.

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