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Autocratic leadership style in action - Basil v Manuel
22nd September 2011
I’m indebted to Lord Sutch for suggesting this video belter! There can be no better example of an autocratic leadership style than that displayed by the joint proprietor of Fawlty Towers, the mid-market hotel in Torquay with a variable record of customer service…
This neat compilation illustrates the working relationship between Basil and Manuel. Given the sustained beatings that Manuel received, it is hard to work out just what motivated him to remain in his job?