Workforce planning - roles and workload

Managerial and supervisory roles within the hierarchy

Work loads

The tasks an individual employee has to complete within a period

Job allocations

The way in which tasks are allocated to certain jobs

In overall charge of business
Appointed by shareholders
Responsibility for key business functions

• Marketing
• Finance
• Operations
• HRM

Close day-to-day involvement in small/medium sized businesses

Managers

Report to Directors
Responsible for specific departments / activities
Oversee budgetary control
Have responsibility for their functional areas & budgets
May delegate tasks to subordinates
Managerial styles will vary

Team leaders

Tasked with ensuring that teams of employees work well together
Associated with a matrix organisational structure
A`team leader:

• Allocates workload & jobs between the team members
• Manages team resources
• Focuses on quality & team motivation

Supervisors

Common role in a tall hierarchy
Responsible for allocating jobs to subordinates (at different levels of the hierarchy)
Traditional activities of a supervisor:

• Checking quality (quality control)
• Organising staff
• Maintaining discipline