|About Us tutor2u is a leading publisher of resources for students and teachers of Economics, Business Studies, ICT, Politics and related subjects. We offer a large selection of free revision material via the tutor2u website (www.tutor2u.net) and a wide range of subscription-based resources. tutor2u also operates a comprehensive programme of revision workshops and teacher CPD events.|
Making A Purchase
Making a purchase is simple and secure. Schools and Colleges can take advantage of our "Invoice with Order" payment option. Please note that our payment terms are 14 days from receipt of goods. Please ensure that you quote our full invoice reference number on all remittance advices.
Schools and Colleges should note that Tutor2u Limited reserves the right to exercise our legal right to claim interest on amounts that remain overdue beyond our standard payment terms of 14 days from receipt of goods. In line with UK law, interest on overdue invoices will be calculated daily at the Bank of England base rate plus 8 per cent..
Personal or non-School customers should pay for their order using PayPal. When you are ready to checkout, click on "Order" and PayPal will handle all payment details. When complete, we will be notifed by PayPal and will then send process your order.
You will receive a confirmation of your order from tutor2u once it has been received and a payment confirmation from PayPal if appropriate.
Shipping And Handling
Prior to checkout, a postage charge will be added to your invoice based on the combined weight of the CD-ROMs ordered. We ship all products via First Class Mail (Air Mail for overseas orders).
We aim to ship all orders within two working days of receiving them.
Pre-orders / Advanced Orders:
In some cases, you may have ordered goods or services which have a publication or event date at a future date. For example, many of our case study toolkits are published 2-3 weeks after the exam case study is issued, or we may allow advanced ordering of new resources to enable schools to utilise their current year budgets. Advanced orders for places on our revision workshops and teacher conferences are also permitted.
In the case of pre-orders or advanced bookings, we will not send out the relevant invoice until either the goods have been shipped or places at events have been confirmed.
|Delivery Schedule We will endeavour to deliver your order within 48 hours following confirmation of receipt of payment (or purchase order for schools and colleges using the "Invoice with Order" payment option). We send all resources by First Class Post. We send you the material on a CD-ROM. All tutor2u materials are published in PDF format. You will need a recent version ofthe free Adobe Reader (download from www.adobe.com) to be able to view these files.|
|Tax Charges tutor2u products are all standard-rated. VAT at the prevailing rate will be added to your invoice and shown seperately at the shopping cart stage.|
To contact tutor2u customer service
By phone: 0844 800 0085 (office hours are 8:30 a.m.to 5:00 p.m. (Monday to Friday)
By email: firstname.lastname@example.org
By post:Tutor2u Limited, Boston House, 214 High Street, Boston Spa, West Yorkshire, LS23 6AD
We will endeavour to reply to your communication within two working days - and hopefully much quicker!
Tutor2u Limited does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Please note that we do not retain financial details provided by customers on this web site. Payment processing is all provided by secure third parties.
Due to the nature of our digital resources, we do not normally offer any refunds for materials purchased from us. Our materials are not sold with digital rights protection - you are able to use them straightaway without password protection. Each of our digital learning has a sample, extract, preview or detailed description supplied online via our web site (or via other promotional materials) which clearly describes the content and purpose of each item. This gives you - the customer - a clear understanding of what you are purchasing.
However, if you are unhappy with the content of your tutor2u resources, please let us know why and we will do all that is reasonable to meet your requirements. If you have received damaged merchandise such as a faulty CD-ROM, then we will ship another CD Free of charge. Where appropriate, we will also arrange a refund of your purchase.
We will endeavour to arrange the appropriate refund or return within 7 working days of the matter being notified to our office.
To contact the tutor2u office about your transaction, please email the office manager (Chrissie McCarthy) email@example.com or call the office on 0844 800 0085
This returns policy does not affect your statutory rights.
|Remittance Terms For schools and colleges that use our "Invoice with Order" option, our payment terms are 14 days from receipt of goods and invoice. Please ensure that our full invoice number is included in all remittances.|