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BTEC First Business Unit 4 - Customer Service Investigated

BTEC First Business Unit 4 - Customer Service Investigated

Price: £20.00 (Excluding VAT at 20%)
Quantity Required :
A comprehensive resource that provides creative ideas and guidance for assignment design for Unit 4 - Principles of Customer Service.

Customer Service Investigated

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.



People who bought this resource also bought:
1. BTEC First Business Unit 4 - Customer Service Carousel
2. BTEC First Business Unit 3 - Promoting a Brand
3. BTEC First Business Unit 2 - Heads Together
4. BTEC First Business Unit 3 - Handling Customer Complaints
5. BTEC First Business Unit 1 - Business Watch
6. MFF - Kinaesthetic Cash Flow
 
BTEC First Business Unit 4 - Customer Service Carousel

BTEC First Business Unit 4 - Customer Service Carousel

Price: £10.00 (Excluding VAT at 20%)
Quantity Required :
This is a fast-paced, engaging group activity that is ideal to use when introducing customer service. Hardly any preparation is needed but it delivers fantastic results.

Customer Service Carousel

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.



People who bought this resource also bought:
1. BTEC First Business Unit 4 - Customer Service Investigated
2. BTEC First Business Unit 3 - Promoting a Brand
3. BTEC First Business Unit 3 - Handling Customer Complaints
4. BTEC First Business Unit 1 - Business Watch
5. BTEC First Business Unit 2 - Heads Together
6. Startup Finance - Ice Cream Business
 
BTEC First Business Unit 3 - Handling Customer Complaints

BTEC First Business Unit 3 - Handling Customer Complaints

Price: £10.00 (Excluding VAT at 20%)
Quantity Required :
This resource allows students to consider how different types of customer complaints arise and how they can be handled. There are two case studies for students to use in this resource - an airport and a theme park. Working in groups, students examine different types of customer complaint received by the airport or the theme park. Amongst the points that students consider are:
- How could each complaint be registered?
- How would the method of registration affect the handling of the complaint?
- Who is ultimately responsibe for resolving the complaint?

BTEC First in Business Unit 1 Customer Profiles

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.

People who bought this resource also bought:
1. BTEC First Business Unit 4 - Customer Service Carousel
2. BTEC First Business Unit 3 - Promoting a Brand
3. BTEC First Business Unit 2 - Heads Together
4. BTEC First Business Unit 4 - Customer Service Investigated
5. BTEC First Business Unit 1 - Business Watch
6. MFF - The Human Balance Sheet
 
BTEC First Business Unit 3 - Promoting a Brand

BTEC First Business Unit 3 - Promoting a Brand

Price: £10.00 (Excluding VAT at 20%)
Quantity Required :
This is a Unit 3 assignment template on promoting a brand.

Promoting a Brand

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.

People who bought this resource also bought:
1. BTEC First Business Unit 4 - Customer Service Carousel
2. BTEC First Business Unit 2 - Heads Together
3. BTEC First Business Unit 1 - Business Watch
4. BTEC First Business Unit 4 - Customer Service Investigated
5. BTEC First Business Unit 3 - Handling Customer Complaints
6. MFF - Sources of Finance Snake
 
BTEC First Business Unit 1 - Business Watch

BTEC First Business Unit 1 - Business Watch

Price: £10.00 (Excluding VAT at 20%)
Quantity Required :
A simple, but hugely effective idea which encourages students to look for evidence of the business world around them. Ideal as a group research activity for BTEC Frst Unit 1 Enterprise in the Business World.

Business Watch

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.

People who bought this resource also bought:
1. BTEC First Business Unit 2 - Heads Together
2. BTEC First Business Unit 3 - Promoting a Brand
3. BTEC First Business Unit 4 - Customer Service Carousel
4. BTEC First Business Unit 3 - Handling Customer Complaints
5. MFF - The Wedding Planner
6. MFF - The Human Balance Sheet
 
BTEC First Business Unit 2 - Heads Together

BTEC First Business Unit 2 - Heads Together

Price: £10.00 (Excluding VAT at 20%)
Quantity Required :
This is an excellent revision activity for consolidating the learning in the BTEC FInance Unit or for revising the BTEC examined units.

Heads Together

Please note: this resource was provided to delegates attending the tutor2u BTEC First in Business course at Drayton Manor in June 2012.

Price includes a full colour printed copy of the resource, teacher instructions & guidance, a CD containing a photocopiable version resource and postage/packaging.

People who bought this resource also bought:
1. BTEC First Business Unit 1 - Business Watch
2. BTEC First Business Unit 4 - Customer Service Investigated
3. BTEC First Business Unit 3 - Promoting a Brand
4. BTEC First Business Unit 3 - Handling Customer Complaints
5. BTEC First Business Unit 4 - Customer Service Carousel
6. MFF - Sources of Finance Snake